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Pride Provider Survey

Jazzy1122Red_BeigeHighback_100Pride thrives on providing the best in Customer Satisfaction. Our goal is to provide you with the best quality of service and products available. We feel your insight will help us to continually improve in these areas.

Please take a few minutes to complete the following survey. Your feedback is the tool that can make the difference.

"Working together to be the leader in Customer Satisfaction"

Dealer Name: 

 

Address: 

 

City:      

State: 

Zip: 

Contact Name: 

 

Phone: 

 

Please select your product focus:

Retail Mobility 

Light Rehab 

Quantum Rehab 

Please select the appropriate rating from drop down menu´s.

Sales Relations *
Rate the availability and effectiveness of your sales team.
Comments:
 

Select Rating
 

Product Offerings *
Pride´s ability to offer the products that meet the demands of your specific market.
Comments:
 

Select Rating
 

Support services education and accessability *
Rate the information that you received relating to your value-added services, such as Reimbursement updates, Marketing support, and Finance programs.

Select Rating
 

Ease of ordering process *

  

A)  Rate your overall experience when placing a product order (involves call process to Customer Service, receipt of order acknowledgement, through the validity of the quoted lead-time).

Select Rating
 

B)Rate your overall experience when placing orders or accessing information via the Pride Mobility Products Website.
Comments:
 

Select Rating

Delivery Times/Communications of delivery information *
Rate the timeliness of product delivery and effectiveness of delivery communications.
Comments:
 

Select Rating
 

Administrative Support

  

A)Rate the availability and effectiveness of your Credit Coordinator.

Select Rating
 

B)   Rate the process of applying credits and payments to your account.
Comments:
 

Select Rating
 

Credit Department
Rate the effectiveness of our credit department.
Comments:
 

Select Rating
 

Technical Service Support

  

A)Rate the availability and effectiveness of the Technicians.

Select Rating
 

B)   Rate the process of ordering and receiving parts/warranty items.
Comments:
 

Select Rating
 

Product Quality
The overall quality of our products(areas to consider are shipping damage, receipt of exact ordered product, and receipt of product in good working condition).
Comments:
 

Select Rating
 

E-Connection Resources
Please rate ease of accessing MYPRIDE, (Pride's online ordering and tracking system), understanding and moving around the website for placing orders, tracking orders, and accessing account information.
Comments:
 

Select Rating
 

Comments:
 

Check here if you would like a return call from a Customer Relations Representative. (Phone number required)

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